Hospitality management : people skills and manners on and off the job

Pont, Lyn (author.).

Summary: Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care--

Record details

ISBN: 149173308X (Paper)
ISBN: 9781491733080 (Paper)
Physical Description: xi, 262 pages ; 23 cm
print
Publisher: Bloomington, IN : iUniverse, [2015]
Copyright: ©2015

Content descriptions

General Note:	"Because Manners Make Money" -- Cover. "iUniverse rev. date: 12/29/2014" -- Title page verso.
Bibliography, etc. Note:	Includes bibliographical references (pages 241-246) and index.
Formatted Contents Note:	Making a five star impression -- Team etiquette -- Celebrations -- Rites of passage -- Electronic etiquette -- Business travel -- Gratuities -- Your professional correspondence -- Hosting guests who have disabilities -- Special guest situations -- The power of your wardrobe -- Your public behavior -- Dining etiquette -- Global etiquette -- Saving the best for last.